Privacy Policy

🔒 Privacy Policy
 

Effective Date: 04/05/2025

At Satwa, your privacy is important to us. We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or make a purchase.
 

📋 1. What Information We Collect

When you visit our site or make a purchase, we may collect the following types of personal information:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely via third-party providers; we do not store your card details)

• Purchase history

• IP address and website usage information (via cookies and analytics tools)
   

📦 2. How We Use Your Information

We collect and use your personal information to:

• Fulfil orders and process payments

• Send order updates and delivery notifications

• Respond to your customer service queries

• Improve our website and user experience

• Send marketing communications (only with your consent)
   

🔐 3. How We Store and Protect Your Information

We take reasonable steps to protect your personal data from misuse, loss, unauthorised access, or disclosure. All sensitive payment information is handled by secure third-party providers (e.g. Stripe, PayPal).
 

🍪 4. Cookies & Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to improve site functionality and user experience. You can disable cookies through your browser settings.
 

📤 5. Sharing Your Information

We do not sell or rent your personal information. We only share your data with trusted third parties for essential business services, such as:

• Payment processors

• Shipping partners

• Website hosting and analytics platforms

All third parties are required to comply with strict data privacy standards.
 

📧 6. Marketing Communications

If you subscribe to our newsletter or opt-in at checkout, we may send occasional updates, offers, or product announcements. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
 

👥 7. Accessing or Correcting Your Information

You have the right to access the personal information we hold about you and to request corrections if necessary. Please contact us at [your email address] to submit a request.
 

🇦🇺 8. Your Rights Under Australian Law

You have rights under the Australian Privacy Principles, including the right to:

• Know why and how we collect your information

• Access your personal information

• Correct your data if inaccurate

• Make a complaint if you believe we’ve breached your privacy
   

📞 Contact Us

If you have any questions about our Privacy Policy or how we handle your personal information,
please contact:

Satwa
Email: satwasoaps@gmail.com
Location: Melbourne, Victoria, Australia