Shipping & Refund Policy

📦 Shipping & Delivery Policy

At Satwa, we take care to ensure your order arrives safely and in a timely manner.

📍 Shipping Areas

We currently ship Australia-wide via trusted delivery partners.
Local delivery is available within a 5km radius—free of charge.

⏱️ Processing Time

All orders are handmade and packed with care.
Please allow 2–3 business days for order processing before dispatch.

🚚 Delivery Estimates

Standard Shipping (Australia-wide): 3–7 business days
Local Delivery (within 5km): Delivered within 1–2 business days
(Delivery timeframes may vary due to postal service delays or holidays.)

💲 Shipping Costs

Calculated at checkout based on order weight and location
Free shipping may apply for limited-time promotions or minimum order values

🔄 Returns & Refunds Policy

We want you to love your Satwa purchase. If there’s a problem with your order, we’re here to help.

✅ Change of Mind

Due to the personal nature of skincare products, we do not offer returns or exchanges for change of mind. We encourage customers to read the product descriptions and ingredient lists carefully before purchasing.

🚫 Returns Not Accepted For

Opened or used products
Items returned without prior approval
Change-of-mind purchases

🔁 Damaged or Faulty Items

If your item arrives damaged, defective, or not as described, please contact us within 7 days of receiving your orderwith:

Your order number
A clear photo of the issue

In line with the Australian Consumer Law, if the item is faulty or not as described, you are entitled to a repair, replacement, or refund.

We'll cover the return shipping cost in such cases.