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Terms & Conditions

A legal disclaimer

📜 Terms and Conditions


Effective Date: 01/01/2025

Welcome to Satwa. By using our website and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully before using this site.

These Terms and Conditions apply to all visitors, users, and customers of Satwa and are governed by the laws of New South Wales, Australia, and the Australian Consumer Law (ACL).


1. General Information

This website is operated by Satwa. Throughout the site, the terms "we", "us", and "our" refer to Satwa. By accessing our website and/or purchasing a product from us, you engage in our "Service" and agree to be bound by the following terms.

We reserve the right to update, modify or replace any part of these Terms and Conditions at any time. Continued use of the site after changes constitutes acceptance of those changes.
 

2. Products & Pricing

  • All products listed on the website are subject to availability.

  • Prices are listed in AUD and include GST (if applicable).

  • We reserve the right to change product prices or discontinue items at any time without notice.
     

3. Order & Payment

  • By placing an order, you agree that all information provided is accurate and complete.

  • Payments are processed securely via third-party payment gateways. We do not store credit card details.

  • Satwa reserves the right to cancel or refuse any order at our discretion.
     

4. Shipping & Delivery

  • Orders are processed within 2–3 business days.

  • Estimated delivery times vary depending on your location.

  • Free local delivery is available within a 5km radius of our studio.

  • Full details can be found in our Shipping Policy.
     

5. Returns & Refunds

We comply with the Australian Consumer Law. You are entitled to a replacement, repair, or refund if a product is faulty, not as described, or unfit for purpose.

Please note, due to hygiene reasons, we do not accept returns for change of mind.
For more details, refer to our Returns & Refund Policy.
 

6. Intellectual Property

All content on this website, including product photos, logos, text, and graphics, is the property of Satwa and is protected by copyright laws.
You may not use, reproduce, or distribute any content without written permission.
 

7. Privacy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
 

8. User Conduct

You agree not to:

  • Use the site for any unlawful purpose

  • Attempt to hack or disrupt the website or its services

  • Misuse product images, descriptions, or branding
     

9. Limitation of Liability

To the fullest extent permitted by law, Satwa is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
Our total liability to you for any claim is limited to the amount paid for the product in question.
 

10. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia, and any disputes will be resolved under the jurisdiction of Australian courts.
 

📬 Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Satwa
Email: satwasoaps@gmail.com
Location: Melbourne, Victoria, Australia

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